The LANhopper device is missing or offline.
Check that it has power and a working network connection. Tell us whether registration completed and when the device was last seen.
Support
Tell us what you are trying to reach.
If a LANhopper device, web connection, terminal, serial line or workspace is not behaving as expected, send us the practical details. You do not need to diagnose the problem first.
support@lanhopper.comUseful support requestReady
Deviceservice-cabinet
StatusOnline
Target192.168.10.42:443
UsingWeb connection / HTTPS
ResultThe page keeps loading
WhenToday, 14:20 CEST
Send to support@lanhopper.com
01 / Find the stopping point
01
02
03
04
Where does the working path stop?
Start with the first thing that does not behave as expected. That is more useful than trying to name the technical cause.
The device is online, but the target equipment does not open.
Include the local host, port and protocol. If available, check whether the host and expected port appear in the network map.
The connection starts, but the session fails or behaves incorrectly.
Copy the exact error and include the selected web, terminal or serial settings. Mention whether the same settings work from inside the site.
The device or workspace is not visible to the right person.
Include the workspace name, account email and expected role. Tell us whether an invitation was received or previously accepted.
02 / What to include
Send facts, not a diagnosis.
A short message with exact identifiers and observed behavior is usually enough to begin. Use the information visible in your LANhopper account.
- Your account email and workspace name, if applicable.
- The LANhopper device name or device address and its current status.
- The target host, port, protocol or serial settings.
- What you expected, what happened and the exact error message.
- The approximate time, timezone and whether the problem repeats.
Message structureCopy the useful parts
Account
name@company.comWorkspace
Field serviceDevice
service-cabinet / onlineTarget
192.168.10.42:443 / HTTPSExpected
Open the controller web pageObserved
The browser keeps loading without an errorWhen
Today around 14:20 CEST, every attempt
03 / Send information safely
Keep credentials out of the message.
Support may need device identifiers, settings and exact errors, but it does not need your secrets. If sensitive information becomes necessary, we will ask for a safer way to exchange it.
×Do not send passwords
×Do not send private SSH keys
×Do not send complete registration keys
×Remove unrelated customer data
One support address
Write to support@lanhopper.com.
Use it for device setup, connection troubleshooting, account or workspace questions, and deployment discussions. Because one Czech team develops the firmware, connection service and web application, you do not need to decide which product layer owns the question before writing.